1
Performance Assessment
|
| Overall, I regard XX as a partner who adds value to our business [15
] |
|
| Overall, I am satisfied with the services and support provided by XX [15
] |
|
Business Performance Index |
|
2
Practices, Characteristics and Attributes
|
| I understand the purpose and role of XX [15
] |
|
| I support the purpose and role of XX [15
] |
|
| I believe XX has a good understanding of my business. Eg business drivers, strategies, objectives etc [14
] |
|
| I believe XX proactively identifies opportunities that improve the performance of my business [15
] |
|
| I believe XX takes advantage of emerging opportunities and technologies [15
] |
|
| XX has the right amount of influence and control over my business [15
] |
|
| I know who to go to in XX to get a response on my issues [15
] |
|
| XX involves me sufficiently on issues that effect my business [15
] |
|
| XX's staff demonstrate a strong commitment to customer service [15
] |
|
| The working relationship that I have with XX is adequate for my requirements [15
] |
|
| XX communicates effectively with me [15
] |
|
| XX's approach to doing business is sufficiently flexible to meet my requirements [15
] |
|
Business Practice Index |
|
Business Response Rate |
|
