| Question | Strongly Disagree | Disagree | Slightly Disagree | Slightly Agree | Agree | Strongly Agree | No Opinion | Mean
|
| 2.1 I understand the purpose and role of XX [15]
|
0
|
4
|
2
|
3
|
3
|
3
|
0
| 58.67%
 
|
| 2.2 I support the purpose and role of XX [15]
|
0
|
0
|
1
|
3
|
4
|
7
|
0
| 82.67%
|
| 2.3 I believe XX has a good understanding of my business. Eg business drivers, strategies, objectives etc [14]
|
0
|
2
|
0
|
6
|
5
|
1
|
0
| 64.29%
|
| 2.4 I believe XX proactively identifies opportunities that improve the performance of my business [15]
|
0
|
2
|
2
|
5
|
5
|
1
|
0
| 61.33%
|
| 2.5 I believe XX takes advantage of emerging opportunities and technologies [15]
|
0
|
0
|
5
|
1
|
4
|
5
|
0
| 72%
|
| 2.6 XX has the right amount of influence and control over my business [15]
|
0
|
2
|
6
|
1
|
2
|
4
|
0
| 60%
|
| 2.7 I know who to go to in XX to get a response on my issues [15]
|
0
|
2
|
3
|
1
|
3
|
6
|
0
| 70.67%
|
| 2.8 XX involves me sufficiently on issues that effect my business [15]
|
1
|
3
|
3
|
2
|
3
|
3
|
0
| 56%
|
| 2.9 XX's staff demonstrate a strong commitment to customer service [15]
|
1
|
3
|
3
|
4
|
2
|
2
|
0
| 52%
|
| 2.10 The working relationship that I have with XX is adequate for my requirements [15]
|
2
|
3
|
3
|
2
|
4
|
1
|
0
| 48%
|
| 2.11 XX communicates effectively with me [15]
|
3
|
2
|
4
|
2
|
3
|
1
|
0
| 44%
|
| 2.12 XX's approach to doing business is sufficiently flexible to meet my requirements [15]
|
0
|
2
|
3
|
2
|
6
|
2
|
0
| 64%
|
| GroupMean =61.14% | 
|
