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Our Services
Our business services are clustered around six key themes. They are :
1.0 Strategy & Change Planning
Developing business direction and developing integrated change plans.
- exploring & clarifying mission, vision and strategic intent,
- developing and broadening product and service offerings,
- developing strategic plans and a measurement and control framework,
- cascading business measures, goals and objectives into workgroups,
- aligning our structures and roles with business direction and business intent,
- formulating HR strategies and identifying and developing critical capabilities.
2.0 Process & Structure
Improving service delivery processes, product/service offerings and organisational arrangements.
- increasing speed and responsiveness,
- eliminating hand offs and inefficiencies,
- clarifying, instilling and anchoring accountability,
- increasing customer satisfaction and business value added,
- increasing quality and eliminating waste, defects and rework,
- ensuring decisions are made by those best placed to make them,
- increasing service delivery process effectiveness and efficiency,
3.0 Culture & Leadership.
Developing organizational, team and individual capability, self-sufficiency and alignment.
- shifting culture, behaviour and belief systems,
- helping people to work more effectively together,
- increasing top team effectiveness, relationships and teamwork,
- helping people surface and explore the answers to their own problems,
- helping to upskill & empower front line managers & supervisors to lead,
- getting people working in the business to think & act like they own the business,
- optimising the performance of divisional, departmental and workgroup boundaries.
4.0 Individual Effectiveness
Developing interpersonal skills, emotional intelligence and self awareness.
- assertively contracting personal and team needs,
- establishing, maintaining and managing stakeholder, customer and peer relationships,
- increasing personal and team influencing capability,
- galvanising the commitment of others to a project or initiative,
- establishing mentoring and coaching processes and mechanisms,
- developing understanding of the shadow self and personal coping skills,
- managing employee performance (feedback, recognition, confronting etc),
- surfacing and addressing issues and tensions – discussing the undiscussables.
5.0 Change Management
Implementing change management processes to align people and culture
- organisational and stakeholder analysis,
- value realisation,
- communications and awareness,
- change leadership and stakeholder desire,
- skills and capability development,
- coaching and mentoring,
- anchoring and embedding,
- culture, behaviour and beliefs.
6.0 Organisational Best Practices
Implementing Best Practice capital expenditure and asset management work arrangements
- strategy and intent,
- planning and scheduling,
- roles and responsibilities,
- process and forums,
- information and reporting,
- skills and capability,
- front end loading,
- contracting/contractor strategy/contractor appointment,
- scope/variation management,
- OHS management,
- tendering,
- cost reporting and management,
- operations/maintenance philosophy and agreement.
Specifically, Challis International offers the following services:
- Strategic thinking and strategic planning,
- Organisation structure and job redesign,
- Process innovation and re-engineering,
- People and technology alignment,
- Developing change management plans for IT and technological projects,
- Organisation, technological and cultural diagnosis and reviews,
- Organisation culture change,
- Leadership development,
- Mentoring and coaching,
- Business & customer service orientation influencing capability,
- Benchmarking and best practice,
- Implementation of team-based structures,
- Teamwork and team development,
- Specialist facilitation.
 Frequently Asked Questions
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